Contact

Please use the returns note provided and use the reason codes to give us a reason, as well as your name and order number.

Download returns form

Enclose your returns note with the items and package up securely.

We would recommend keep proof of your returns postage etc as we may need these in the future if their is a problem with your return. As failure to do so may result in is not being able to process the return.

To get our return address please email us at:

info@artifactsapparel.co.uk

If your case does not satisfy the terms of our returns policy we reserve the right not to refund you.

If you would like to exchange you can but only for a different size of the same item. If you would like a different item completely you will need to return the unwanted item and place a new order.

Please allow up to 10 working days for us to receive your order and process your return. We will send you an email when this is done and confirm the refund amount. Please not any order attempted but refused at the door will be exempt from our returns policy.

Delivery takes 3-5 working days. All parcels must be signed for so please provide an address where you will be able to sign for your package. Our courier will attempt delivery 3 times before returning the parcel back to us.

Due to the quick turnover of the delivery process in order to get your parcel to you as quick as possible, Unfortunately once you have confirm and paid for your items you won’t be able to make any changes.

If you notice their is an error with your shipping address please contact us as quick as possible via either email or Facebook and we will try and edit this for you but if it is to late we are not held responsible as you had confirmed this previously when ordering. If we can not amend your item will be sent with the information given and confirmed, once it has been dispatched we aren’t liable for incorrect shipping addresses.

We’re sorry about that, mistakes can happen sometimes if you contact us at info@artifactsapparel.co.uk with your order number we will get this sorted for you as soon as possible.

We apologise this could be due to an item being out of stock please check your emails and account that you haven’t been refunded for this item. If you have not received any funds or an email please email us at info@artifactsapparel.co.uk and we will look into this for you.